Booking Policies
Check-in/Check-out
Check-In: 14:00
Check-Out: 10:00
We will do our best to accommodate special requests (early check-in / late check-out and after-hours arrival) subject to availability.
Children
Children under 12 months stay free - a cot is available on request (sea view and pool view room only).
For children aged 1-6 years old, please contact us (assessed on case to case basis).
Children above 6 are welcome to stay, however we can not accommodate more than 2 guests per room. Please book additional room for more than 2 guests. Be aware that we have a pool on our premise that requires children to be supervised at all times. We are also a quiet resort, please respect other guests and keep noise to a minimum.
Room Occupancy
(The room price is based on two guests sharing).
Rate
The room rate is on the basis of the room category selected, irrespective of number of guests (1 or 2 guests per room).
Pets
Not allowed
Smoking
All our rooms are non-smoking.
Transfers and activities
The staff at front reception will be delighted to assist with arranging transfers, excursions and activities.
Liability
The hotel's liability shall be limited to wilful acts and gross negligence by its employees or agents. Therefore, at The Nook, its employees and agents do not accept responsibility for any death, personal injury, damage or loss of personal belongings unless it is caused by any fault of their own, meaning failure to use reasonable skill and care in performing duties.
Third Party Liability
The hotel, its staff and agents do not accept any liability for services rendered by third parties to guests, notwithstanding that such services may be arranged by its staff or agents. Any claim, demand, charge, suit or damages which may be incurred by the guests shall be made directly with such third parties and the hotel shall render all reasonable assistance in this regard.
Please note, while there are security guards at The Nook and in-room safes, the hotel cannot take any responsibility for the safety of valuables on the premises.
Pool
The hotel does not have a lifeguard or pool fence. The pool is used by guests at their own risk. All children under the age of 12 must be accompanied while at the pool. Please do not bring glass or breakables to the pool area. Pool hours are from 8am-8pm.
Food and Alcohol
Cafe onsite open for breakfast and lunch. No outside alcohol to be brought on the premises due to our licensing capacity.
Noise
No parties are permitted on the premises and due to the peaceful nature of the property all guests are requested to respect the 8pm ‘quiet time’ policy.
Cancellation Policy
Bookings cancelled 30 days or more prior to the date of arrival: No fee
Bookings cancelled between 29 and 14 days prior to the date of arrival: 50%
Bookings cancelled within 14 days prior to the date of arrival: 100%
No shows: 100%
Reservations can be modified free of charge (subject to availability) up until 30 days prior to your original check-in date.
If your new booking value is greater than the original booking value, the difference will be charged at the time of change. If a guest arrives and decides to leave early, the nights not spent will not be refunded.